TruthBeTolld
Shipping, Delivery, and Refund Policy

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1. Order Processing Time

• All products are made-to-order and require 2-7 business days for production before shipping.

• Orders are sent for fulfillment immediately after they are placed, meaning modifications or cancellations cannot be made once production begins.

2. Shipping Times & Delivery Estimates

Once production is complete, estimated shipping times are:

• USA: 3-7 business days

• Canada: 5-10 business days

• Europe: 5-10 business days

• International: 10-20 business days

Please note: Shipping times are estimates and may vary due to unforeseen delays such as customs processing or carrier issues.

3. Shipping Rates

• Shipping costs are calculated at checkout and depend on the destination, product type, and shipping method chosen.

• Free shipping promotions may apply on certain products or order values (subject to change).

4. Tracking Your Order

• Once your order ships, you will receive a tracking number via email.

• You can track your order through the carrier's website or via our Order Tracking Page.

5. International Shipping & Customs

• We ship to most countries worldwide.

• International orders may be subject to customs fees, import duties, and taxes, which are determined by your country’s customs policies.

• Truth Be Tolld is not responsible for additional fees that may apply at customs.

6. Lost, Stolen, or Delayed Packages

• We are not responsible for lost, stolen, or delayed shipments once the carrier marks them as "Delivered."

• If your package is missing, please:

  • Check with your local post office or delivery service.

  • Contact the carrier directly with your tracking number.

  • If the package is confirmed lost by the carrier, reach out to us at support@truthbetolld.shop for assistance.

7. Incorrect Shipping Addresses

• Customers are responsible for entering the correct shipping address at checkout.

• If the address is incorrect and the package is returned to Printful, you will need to cover reshipping costs.

8. Order Delays

• While we strive for timely deliveries, delays due to customs, weather, or carrier issues are beyond our control.

• We recommend ordering early if you need your product by a specific date.

9. Contact Us

If you have any questions about our Shipping Policy, contact us:

📧 Email: support@truthbetolld.shop
📍 Website: www.truthbetolld.shop

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Refund & Return Policy

1. Order Issues & Eligibility for Returns

We accept returns and replacements only in cases of defective, damaged, or incorrect items. Due to the custom nature of our products, we do not accept returns for buyer’s remorse, size exchanges, or preference changes.

You are eligible for a replacement or refund if:

• You received the wrong item.

• Your product arrived damaged or defective.

• Your order was lost in transit (confirmed by the carrier).

2. Requesting a Return or Replacement

To initiate a return or replacement request, follow these steps:

1. Contact us within 7 days of delivery at support@truthbetolld.shop with:

   • Your order number

   • A description of the issue

   • Clear photos showing the defect, damage, or incorrect item

2. Once we review your request, we will notify you of the next steps.

3. If approved, a replacement order will be sent at no cost to you, or we may issue a refund to your original payment method.

3. Non-Returnable Items

We cannot accept returns or refunds for:

• Items ordered in the wrong size (please check our size guide before purchasing)

• Personalized or custom-made products (unless defective or incorrect)

• Minor color or design variations due to digital printing differences

• Returns requested after 7 days of delivery

4. Order Cancellations & Changes

• Orders cannot be canceled or modified once they enter production.

• If you need to change shipping details, please contact us immediately after ordering. Once an item has been shipped, we cannot change the address.

5. Refund Processing

• Approved refunds will be processed within 7-10 business days.

• Refunds are issued only to the original payment method.

• We do not offer store credit or gift card refunds at this time.

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as "Delivered" by the shipping carrier. If your package is missing, please:

• Check with neighbors or household members.

• Contact the shipping carrier for details.

• If the carrier confirms the package was lost in transit, contact us at support@truthbetolld.shop for assistance.

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